Emergency
Police Emergency
报警电话
Report crime, theft, robbery, threats or another urgent situation requiring police assistance.
110Important Telephone Numbers in Shanghai, China
Keep essential Shanghai emergency numbers, government hotlines, airport contacts and public-service telephone numbers close at hand. This guide is designed for residents, international professionals, students and visitors to Shanghai.
Police: 110
Fire: 119
Ambulance: 120
Government: 12345
In an immediate emergency:
Call 110 for police, 119 for fire and fire rescue, or 120 for an ambulance.
Give the operator your exact location, district, street, building name and a nearby
landmark. If you do not speak Chinese, ask someone nearby to help communicate if possible.
Do not delay an emergency call while searching this page.
Emergency Telephone Numbers in Shanghai
These are the principal emergency hotlines listed in official Shanghai government guidance. Use the number that matches the emergency.
Emergency
Fire and Rescue
火警电话
Report fires and other situations requiring the fire and rescue service.
119Emergency
Ambulance / Medical Emergency
医疗急救
Request emergency medical assistance for serious illness or injury.
120Emergency
Road Traffic Accident Hotline
交通事故报警
Contact the traffic police about road traffic accidents and related traffic emergencies.
122Emergency
Maritime Search and Rescue
海上搜救
Emergency assistance for maritime incidents and search-and-rescue situations.
12395
Important: The emergency numbers used in mainland China are not
the same as those used in Switzerland or many European countries. Do not assume
that 112 replaces the designated Shanghai emergency hotlines listed above.
Shanghai Government and Public Service Hotlines
Use these numbers for non-emergency government enquiries and specific public services. They are not substitutes for police, fire or ambulance emergency lines.
Government
Shanghai Government Service Hotline
上海市民服务热线
Government information, public-service enquiries, complaints, suggestions and requests for assistance.
12345Government
Health Service Hotline
卫生健康热线
Health-related public service information and enquiries.
12320Government
Human Resources and Social Security
人力资源和社会保障服务热线
Employment, labor and social-security enquiries.
12333Government
Legal Aid and Legal Services
公共法律服务热线
Public legal information and legal-service enquiries.
12348Government
Tax Service Hotline
纳税服务热线
Tax-related questions and public tax services.
12366Government
Customs Service Hotline
海关服务热线
Customs-related enquiries and assistance.
12360Government
Consumer Complaints
消费者投诉举报热线
Consumer complaints and reports concerning market regulation. Confirm the appropriate channel for your issue.
12315Government
Housing Provident Fund
住房公积金热线
Housing provident fund enquiries and related services.
12329
Need help in English?
Shanghai's 12345 government service hotline is advertised as a 24-hour service
available in Chinese and 18 foreign languages, including English. Language support
and the handling of particular requests may vary.
Official information: Shanghai 12345 public service hotline .
Official information: Shanghai 12345 public service hotline .
Transport, Train Tickets and Airport Contacts
These contacts can help with train-ticket enquiries and airport passenger services. For a life-threatening emergency at a station or airport, use the appropriate emergency hotline.
Transport
China Railway Ticket Service
中国铁路客服
Official railway ticketing and train travel service. Check the official railway website or app for current support options.
12306Transport
Shanghai Pudong International Airport
上海浦东国际机场
Airport service hotline. Contact the airport for terminal, passenger-service and travel enquiries.
021-96990Transport
Shanghai Hongqiao International Airport
上海虹桥国际机场
Airport service hotline for passenger enquiries and airport assistance.
021-96990
Airport reminder: Shanghai Pudong and Shanghai Hongqiao airports
both publish 021-96990 as a service hotline. Confirm the relevant airport department
and current contact details on the official airport website before relying on a
number for a specialized request.
Housing, Community and Medical Insurance Services
These public-service numbers are listed in Shanghai government hotline directories. Check the official directory for the current scope of each service.
Community
Property Management Service
物业服务热线
Property management and related housing-service enquiries.
962121Community
Community Service Hotline
社区服务热线
Community-related public service information.
962200Community
Medical Insurance Service
医疗保险服务热线
Medical insurance enquiries and related services.
962218Community
Social Security Card Service
社会保障卡服务
Social security card enquiries and related services.
962222Community
Real Estate Exchange Service
房地产交易服务
Real estate transaction-related enquiries.
962269Telephone Assistance for Foreigners in Shanghai
International visitors and foreign residents may need help with language barriers, administrative questions, transport or everyday public services.
International
Shanghai Multilingual International Service
上海国际服务相关热线
Multilingual information and assistance for international visitors and residents. Confirm the current service scope and operating arrangements.
962288International
Shanghai Government Service Hotline
上海市民服务热线
The Shanghai government states that its 24-hour hotline supports Chinese and 18 foreign languages, including English. Language availability may depend on the service and call.
12345
When calling for an ambulance:
Shanghai's emergency medical service uses 120. Official guidance says the service
operates in Chinese and that a third-party translator may be connected, although
this can cause delays. If possible, have your location written in Chinese and ask
a bilingual person nearby to assist.
Read the official guide: Emergency medical services in Shanghai .
What to Say When Calling an Emergency Hotline
Information to Prepare
- Location: Shanghai, district, road, building, floor and nearest landmark.
- Situation: Explain whether you need police, fire rescue or an ambulance.
- People involved: State how many people need help.
- Injuries or danger: Describe serious symptoms, fire, threats or other immediate risks.
- Callback details: Give your telephone number if requested.
Useful Chinese Phrases
- 请帮忙，我需要警察。 — Please help. I need the police.
- 请叫救护车。 — Please call an ambulance.
- 这里着火了。 — There is a fire here.
- 我的地址是…… — My address is…
- 我不会说中文。 — I cannot speak Chinese.
- 请说英语。 — Please speak English.
Keep your address in Chinese in your phone if you live in Shanghai. For a hotel, provide its Chinese name and address, not just the English name.
Search Shanghai Telephone Numbers
Search the directory by service name, Chinese name, telephone number or description.
Search across emergency, government, transport and community contacts.
Emergency
Police Emergency
报警电话
Report crime, theft, robbery, threats or another urgent situation requiring police assistance.
110Emergency
Fire and Rescue
火警电话
Report fires and other situations requiring the fire and rescue service.
119Emergency
Ambulance / Medical Emergency
医疗急救
Request emergency medical assistance for serious illness or injury.
120Emergency
Road Traffic Accident Hotline
交通事故报警
Contact the traffic police about road traffic accidents and related traffic emergencies.
122Emergency
Maritime Search and Rescue
海上搜救
Emergency assistance for maritime incidents and search-and-rescue situations.
12395Government
Shanghai Government Service Hotline
上海市民服务热线
Government information, public-service enquiries, complaints, suggestions and requests for assistance.
12345Government
Health Service Hotline
卫生健康热线
Health-related public service information and enquiries.
12320Government
Human Resources and Social Security
人力资源和社会保障服务热线
Employment, labor and social-security enquiries.
12333Government
Legal Aid and Legal Services
公共法律服务热线
Public legal information and legal-service enquiries.
12348Government
Tax Service Hotline
纳税服务热线
Tax-related questions and public tax services.
12366Government
Customs Service Hotline
海关服务热线
Customs-related enquiries and assistance.
12360Government
Consumer Complaints
消费者投诉举报热线
Consumer complaints and reports concerning market regulation. Confirm the appropriate channel for your issue.
12315Government
Housing Provident Fund
住房公积金热线
Housing provident fund enquiries and related services.
12329Transport
China Railway Ticket Service
中国铁路客服
Official railway ticketing and train travel service. Check the official railway website or app for current support options.
12306Transport
Shanghai Pudong International Airport
上海浦东国际机场
Airport service hotline. Contact the airport for terminal, passenger-service and travel enquiries.
021-96990Transport
Shanghai Hongqiao International Airport
上海虹桥国际机场
Airport service hotline for passenger enquiries and airport assistance.
021-96990Community
Property Management Service
物业服务热线
Property management and related housing-service enquiries.
962121Community
Community Service Hotline
社区服务热线
Community-related public service information.
962200Community
Medical Insurance Service
医疗保险服务热线
Medical insurance enquiries and related services.
962218Community
Social Security Card Service
社会保障卡服务
Social security card enquiries and related services.
962222Community
Real Estate Exchange Service
房地产交易服务
Real estate transaction-related enquiries.
962269International
Shanghai Multilingual International Service
上海国际服务相关热线
Multilingual information and assistance for international visitors and residents. Confirm the current service scope and operating arrangements.
962288International
Shanghai Government Service Hotline
上海市民服务热线
The Shanghai government states that its 24-hour hotline supports Chinese and 18 foreign languages, including English. Language availability may depend on the service and call.
12345Frequently Asked Questions
What is the main emergency number in Shanghai?
There are different numbers for different emergencies: 110 for police, 119 for fire and rescue, and 120 for medical emergencies. For road traffic accidents, 122 is the designated traffic accident hotline.
What number should I call for an ambulance in Shanghai?
Call 120 for emergency medical assistance. Give the dispatcher your precise location and explain the medical problem. Do not rely on an ordinary hospital switchboard for an urgent ambulance request.
What is Shanghai's government hotline?
Call 12345 for government information, public-service enquiries, complaints, suggestions and requests for assistance. It is not an emergency number.
Can foreigners get help in English?
Shanghai's 12345 hotline supports Chinese and 18 foreign languages, including English, according to the municipal government. Emergency services may have different language arrangements. Prepare your address in Chinese where possible.
What is the airport telephone number for Shanghai?
Shanghai Airport Group publishes 021-96990 as its passenger service hotline for Pudong and Hongqiao airports. Check the official airport website for specialized departments and the latest information.
What is the train ticket hotline in China?
Shanghai government service directories list 12306 for railway ticket enquiries. You can also use the official China Railway website at 12306.cn.
Are all calls to these telephone numbers free?
Do not assume that every public-service, airport or transport call is free. Charges and access may depend on your phone plan, carrier and the type of number. Check with your operator if you need to know the cost.
Do these numbers work from a foreign mobile phone?
Access may depend on whether you have a mainland Chinese SIM, roaming service, network access and the type of number. In an emergency, try the designated local hotline and ask someone nearby for assistance if the call cannot connect.
How often should I check these telephone numbers?
Check official government and service-provider directories periodically. Contact details and service scope can change, and specialized services may have separate numbers.
Official Shanghai Telephone Directories
Verify public-service numbers using official government and service-provider sources.
Shanghai Government: Emergency Numbers Official emergency and public-service contact information. Shanghai Government: Public Service Hotlines Government directory of public-service telephone numbers. Shanghai Government: What to Do in an Emergency Guidance on police, fire and medical emergency services. Shanghai Airport Official Website Official airport information and passenger services. China Railway 12306 Official railway ticketing website.
Accuracy notice: This page is an informational directory maintained
by ISShanghai.com, not an official government service. Always follow the instructions
of emergency operators and verify non-emergency contact details with the relevant
authority. Telephone access, language support and service availability may vary.
Page reviewed: November 2026